After creating a website and getting a good number of visitors your main goal is to keep your customers happy. This ‘keeping them happy’ term is a vast one. There are several factors that decide whether you are taking good care of your customers or not. The most important factors are: providing them a good product/service and always being available when they have queries. Most of the website owners only focus on the first factor. They only work on the quality of their product or service. But if you want your website to succeed, customer support is one thing that you need to take care of. Incredible customer support by the WordPress website ensures that your visitors stay with you for the long run. By default, WordPress customer service is good enough but to stand out among others, you will have to do a lot more. If you are still thinking about what exactly do you need to do then do not worry. Here we have explained all the ways that you can use to provide the best customer support on your website.
A Detailed Overview: Ways to Use WordPress to Provide Incredible Customer Support
Your customers are spending their hard-earned money to get your product and services. And it is your responsibility to ensure them that they made the right choice by choosing you. Providing incredible customer support definitely cannot work for you if you have a product or service that is not up to the mark. But if you are offering something nice and being responsive to their queries then you can take your website to a different level of success.
There are two reasons why you should take good care of your customers:
- Happy customers stay with you long term.
- It also increases the chances of your business being recommended to others.
Understand the Mindset of Your Customers:
When we start out a website, with a little amount of research we start assuming that we know our target audience completely. And this is the mistake that you should never make. You should find out what they actually think of the product or service you are providing. And the best way of knowing this is to ask them. You can give an email address and ask them to share their feedback.
Ways to Provide Great Customer Support:
The very first thing of offering them good customer support is providing them with a point of contact. This could be a phone no. or email address by using which they can reach out to you whenever any query arises. But this is not the end of the story. There are so many things that you can do to improve your customer support.
Use a Support Plugin:
The best way is to use a customer support plugin. If you are running a WordPress website you have plenty of options to choose from. There are many all-in-one plugins available as well. Some good plugins for this purpose are Zendesk, Awesome Support etc.
Start a Ticketing System:
This is a very systematic way of providing support to your customer. Whenever a user reports an issue, a ticket is raised. Basically, this ticket is a document that will contain all the information about the query until it gets resolved. All the interactions and their outcomes will be recorded using this ticket. And the best advantage of this system is, if the query is transferred from one person to another then there is no need to explain the entire scenario. When a solution is found for the query, you can also notify the customer using this ticket.
If you are wondering how to get started then you can use a plugin for that. There are plugins like WP Support Plugin available for this purpose. With this plugin you will be able to add a complete ticketing system to your website.
Use Live Chat:
Nowadays people prefer having conversations by texting instead of talking over the phone. And the same goes with customer support. Customers prefer raising their queries using live chat. So if you add the live chat option on your website you are making your customers more comfortable. For this, you can use the WP Live Chat plugin. It is reliable and cost-effective. And the best part is, it is a free plugin.
This plugin comes with plenty of features. And if you want your website to grow steadily then it is a perfect fit for you.
Add a Comprehensive FAQ Section:
No matter how good you are at what you are doing, your customers will always have their queries or issues. So why not answer their question even before they ask. If you are wondering how that is possible then here is the answer. You can add a detailed FAQ section on your website. Try to add all the possible questions in this. This way they will be able to solve most of the problems by reading the FAQs. And this will also reduce the overall pressure on your existing support system.
Add a Forum:
Forums are the first place where a user goes when he/she has a problem. They go to that platform with a question and almost always there will be a suitable answer. If you want to improve your website’s support system, you can add a forum on your website.
By doing this, you are giving a platform to your users where they can talk about your product or service. On this forum, they can also answer each other’s questions.
In the perspective and the view that customers hold of your business, support plays a huge role in both with the help of WordPress customer service. Therefore, on the website, it’s vital to offer a number of robust support options, in order to provide help in any format.
After reading this blog you must have got clarity about this. But if you still have some doubts, we are just a call away. Many skilled WordPress professionals are working with us. They will assist you with your queries. We are available on 1-866-332-O276.