Yes, we do offer 24×7 technical support via email and phone.
Our team monitors your website 24×7. We are on a lookout for any malware attacks on our clients’ sites. They perform security scans periodically and at a high frequency so as to stop hackers and intruders to get to your sites. Manual checking for common issues also gets taken care of.
But, in cases where after deploying the highest standards of security and protection, a hacker succeeds in an attack, we are fully equipped.
In such a scenario, our focus is on quick recovery. We usually try to recover the website and remove all the malware within 24 hours or less.
Additionally, during an unfortunate episode as such, we have a one-time Hacked Site Recovery & Clean-Up Support given to you. To check about the prices for the same, please send us an email or connect to us over call.
You can contact us via email or by directly calling us on our 24×7 customer support number. For more help, please visit the “Contact” section on our website.
Yes, we surely can. You will be required to first buy an SSL certificate. Secondly, you are required to set up the configuration of that certificate with your website. At WeWPYou, we can help you with both.
Yes, you can upgrade or downgrade your maintenance plan at any time and to any plan available with us.
We charge on a pro-rata basis.
In case you want to make the modification in the middle of a month, you will be charged for the old plan till the day of subscribing to the new plan. And from the day of subscribing to the new plan, you will be charged as per the new plan from that day onwards.
Yes, we do allow and encourage purchasing multiple plans, if you are running more than one WordPress sites. Suppose, you have purchased a WordPress maintenance plan from us. That also means that you have an online account with us. Now, you want to purchase another maintenance plan for your other WordPress site. You can do it using the same account by logging in to the online account and selecting another plan for the purchase.
We make sure that our team of experts assist your website and make modifications with the highest standards of security and stability. But in the rare case that this would happen, we will simply roll-back your site to the back up state that was saved prior to carrying out the update. The methods and techniques adopted to perform the rollback differs from case to case. Besides, most of the issues are resolved without us charging the client any cost. But, in a few time-consuming cases where resolving issues extends the expected period, it may be billable. But in such scenarios, our team will drop in the required information, way in advance before charging.
If the backup is available to your site, then definitely, yes.
Within our WordPress maintenance plans, we do not include SEO support. But, you can request for SEO support by paying some additional amount over the price of your subscribed maintenance plan. If you want additional SEO support, you will need to send us an email requesting for the same. Our customer support team will reach out to you once they receive your mail.
We are sorry to say that it is not possible, because each site demands for a separate maintenance plan as per our usual company policies. And, for that unique plan, we provide you with a unique support license key, which will only work for one WordPress site. If you want to transfer the support from one WordPress site to another WordPress site, then you will need to repeat the initial sign-up process one more time.
WordPress is our profession and we make sure that we are up-do-date with all the developments in the medium. Our efforts are focused on keeping your website in accordance with the future changes.
Un-updated plugins slow down the website and decrease its smoothness which eventually affects the user-experience. So in case there are plugins on your website that are slowing it down, our team removes them and in their place installs the alternative ones. The alternative plugins perform the same function as the ones removed.
In case the unsupported plugin does not affect the performance of the site, then we keep it under constant monitoring for any potential issues that might rise.
Our team might perform an update for the unsupported plugin, if that can resolve the issue.
To downgrade your maintenance plan, you simply need to write us an email with the request and our team will get back to you ASAP to provide you assistance on the same.