What are the Best WordPress HelpDesk Plugins for Customer Support?
Last updated on January 16th, 2021
When you create a website you always make sure that your visitors are always served in the best possible way. There can be times when your customer might feel the need for some assistance. This is when customer support comes into the picture. Being a website owner you will need to provide your users with efficient customer service. This is the way to give your users different ways to contact you. And the way you respond to their support requests decides how good our service is. And the websites with good customer support are most likely to attract more visitors. Now wondering how to add the support option to your website? You can use WordPress helpdesk plugins. There are so many options of WordPress helpdesk plugins available that you can choose from.
With regards to making a site, offering a few administrations and backing to the guests or client service is the first concern. In a worthy time, outline building up an extensive framework, give the clients various approaches to contact and react to help demands. Clients are more pulled in and stay with the site frequently if a site has client assistance since they realize they can depend on you for help. Furthermore, It will give a lift to the client experience on your site and increment your guest’s traffic.
Here we have compiled a list of the best WordPress helpdesk plugins that you can use with your website.
1. HELP SCOUT
This plugin is one of the most popular help desk plugins that you can use with your WordPress website. This is very easy to use. And you can integrate it with your website without putting any extra effort. From the HelpScout Dashboard, you can easily see all the details you need to know about your visitors. And for some extra functionality, this plugin offers seamless integrations with Easy Digital Downloads and WooCommerce as well.
Some other amazing features this plugin offers:
- Email Integration
- Security and Reliability
- Reports & Docs Knowledge Base
2. Zendesk for WordPress
Zendesk is another good help desk plugin for WordPress websites also. And it also gives you a very well organized ticket system so that you can run your business smoothly.
This plugin has many amazing features to offer like:
- Managing teams
- multiple products
- Document creation
And above all, it also works seamlessly with WordPress websites. The integration is as seamless as possible. And you will not have to switch the accounts also to access the support dashboard. All the support tickets will be visible in the WordPress dashboard itself. And from the dashboard, you can also convert comments into support tickets. Along with this, the Zendesk plugin gives you an option to add the Zendesk Dropbox tab to any page of your website.
3. AWESOME SUPPORT
This one is an open-source plugin that you can also use to add customer support to your WordPress website. This is one of the best free plugins that are available for this purpose. It can be used as a full-fledged help desk system. And if you also want some more advanced features then you get the add ons by paying for them. You have that option too.
The paid version offers some features like:
- An organized ticketing system
- email notifications
- Option of restricted access
- Uploading file and media
- Adding custom fields to
This is a paid customer support plugin for WordPress websites. With WP HelpDesk plugin you can also have complete control over your support system and website. You can seamlessly integrate this plugin with your website. And also you can use it with any WordPress theme.
This plugin also offers things like:
- Unlimited agents
- Email notifications
- An organized ticketing system
- An option to upload file and media
- Adding custom fields to the ticketing form
If you want to add a help desk option to your website effortlessly then using this plugin might be a good option for you. With this free plugin, you can not only create a full-fledged ticketing system for your website but also do much more. With the basic free version, you get the option to add just one support agent. If you need to add multiple agents then you can get the paid ones.
6. KNOWLEDGE BASE:
With this help desk plugin, you can also easily create a help desk for your WordPress website. And while using this plugin you can also do things like:
- create customer support centers
- Add FAQs
- Add product or service documentation,
- And internal company documentation
This is an all in one help desk plugin that you can use for your WordPress website.
TotalDesk also offers a lot of features like:
- ticket and notification system
- Option of live chat
- knowledge base
- Regular reports
From the above list of WordPress support ticket system plugins, we hope that you have found a ticketing system for your business. Whenever the customers are in need of support they can now inquire about the product or services, or drop a ticket. This will help to remain in constant contact with the customers. Plugins hold a lot of importance in making WordPress more attractive and helpful. If you are aiming to go at the top then it is essential to have a more attractive theme and plugins in your site to make sure that the site is going at a good pace. Also, it is an ever-changing world and technology that has a lot of impact on the website. Hence, when you are selecting the plugin then be very careful while doing the work and don’t rush into anything.
At this point, you must have got a clear understanding of a lot of different things. But at the same time, you must be having a lot of questions in mind about this. If this is the case then you should consider taking some expert help from WordPress professionals. Do not worry if you have no idea where to get help from. All you have to do is, give us a call. We are available 24×7 on 1-866-332-O276.