We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time. We also expect you to genuinely understand what you are purchasing and why.
If you would like to request a refund, please open a “Refund Request” support ticket from your account. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:
A) When a refund can be granted:
A refund can be granted if you are within the first 15 days of the original purchase of the plugin. We cannot grant refunds after the first 15 days of the original purchase.
If you are having any problem getting a product to work, you must give us a chance to solve any problem by initiating an e-mail or raising a support ticket so we can improve the plugin in the future. If we are not able to fix your issue(s), we will happily consider your refund request.
B) When a refund does not need to be given:
If the cases are:
- The item did not meet your expectations.
- You don’t want it after you’ve got it.
- You simply changed your mind.
- You bought an item by mistake.
- You do not have sufficient expertise to use the item.
We stand behind our products and will assist you in solving any queries you have.
Technical issues caused by 3rd party plugins, themes, or other software will not provide grounds for a refund.
Unfortunately, due to the nature of our work culture, we cannot offer refunds on some of the purchases. However, if you have a technical issue that we are unable to fix, then we are more than happy to provide a refund. However please allow us to try and fix your issue before asking for a refund.